Refund Policy

Last updated: June 18, 2025

At Dummy Ticket Factory, we are committed to delivering high-quality, verifiable dummy flight and hotel itineraries. We understand that circumstances change, and we aim to make our refund process as fair and transparent as possible.

1. General Refund Philosophy

2. Eligibility for a Full Refund

You are eligible for a 100% full refund if:

• You have not yet received your dummy ticket or it was not generated within the promised timeframe.
• We are unable to generate a valid PNR for your requested route due to a system or technical error on our end.
• You were charged twice for the same order (duplicate billing).
• The ticket generated does not match the details (name, route, dates) you submitted, and we are unable to correct it within 4 hours.

3. Eligibility for a Partial Refund

A partial refund may be considered in the following circumstances:

• You request a refund within 2 hours of ticket delivery but have not yet submitted it to an embassy or used it for any purpose.
• You purchased a subscription plan but have used fewer than 5% of the features in the current billing cycle (within 24 hours of payment).

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• The dummy ticket was successfully generated and delivered to your registered email address.
• Your visa application was rejected, regardless of the reason. We do not guarantee visa approval.
• The PNR expired because airlines cancelled the hold — this is beyond our control and stated clearly in our Terms.
• You provided incorrect traveller details (wrong name, incorrect dates, wrong passport number) and we generated the ticket accordingly.
• You changed your mind or no longer require the ticket after it was generated.
• The refund request is made more than 48 hours after ticket delivery.
• Subscription plans cancelled after the renewal date has already been billed.
• Accounts terminated due to violations of our Terms & Conditions.

5. Subscription Cancellations

5.1 Monthly Plans

Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued.

5.2 Annual Plans

Annual plans cancelled within 7 days of purchase (and with fewer than 3 tickets generated) are eligible for a full refund. After this 7-day window, no refunds are available for annual plans, but access continues until the end of the paid period.

6. How to Request a Refund

To submit a refund request, please follow these steps:

1. Contact our support team via WhatsApp (+880 179 798 6821) or email (support@dummyticketfactory.com).
2. Include your Order ID / Booking ID, the email used for registration, and a brief explanation of the issue.
3. Our team will review your request within 24 business hours.
4. If approved, refunds are processed within 5–10 business days back to your original payment method.

7. Refund Processing Times

Upon approval, refund timelines are as follows:

• Credit / Debit Card: 5–10 business days
• Bank Transfer: 3–7 business days
• Mobile Banking (bKash, Nagad, etc.): 1–3 business days
• PayPal: 3–5 business days

We will notify you by email once the refund has been processed.

8. Chargebacks

We take fraudulent chargebacks seriously. If you initiate a chargeback for a transaction that does not qualify for a refund under this policy, we reserve the right to:

• Permanently ban your account.
• Report the dispute to relevant financial and fraud prevention authorities.
• Take legal action to recover any losses incurred.

9. Amendments

Dummy Ticket Factory reserves the right to modify this Refund Policy at any time. Changes will be communicated on this page. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

For any questions or refund requests, please contact our support team:

• 📧 Email: support@dummyticketfactory.com
• 💬 WhatsApp: +880 179 798 6821 (available 24/7)
• 🕐 Response Time: Within 24 business hours